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Prepared for Devastation: Crisis Management versus Disaster Reactions in Higher Education

By Dr. Shonda Goward

Many CSU campuses were caught unaware when COVID-19 required them to pivot to online instruction and student support in March of 2020. Everyone in the California State University (CSU) transformed their offerings to serve students through online instruction and support. This memo focuses on physical and health disasters, but reputational disaster has also recently struck the CSU and the work the system is doing to review our crisis management protocols there are also important.nancial assistance.

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CSU Leaders Navigating the Pandemic and Racial Injustice

CSU Leaders Navigating the Pandemic and Racial Injustice

By Madeleine R. Kerrick, Breaunna Alexander, Connie Tan

The California State University (CSU) campuses, like many institutions, contended with the magnification of deep-rooted structural and social inequities when the COVID-19 pandemic and racial reckoning of May 2020 converged. These findings highlight that campuses need to address equity with the same level of responsiveness and action-orientation with which they responded to the COVID-19 pandemic. 

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“I Had to Surpass”: Administrative Barriers that First-generation College Students of Color Face

By Keena P. Walters 

We define administrative barriers as nonacademic processes and protocols that students must complete to succeed in the university. We share our findings with specific recommendations and actions to remove administrative barriers that can increase student success, such as providing clearer communication about requirements and deadlines and improving access to financial assistance.

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