July 2021
San Diego State University has made headway over the past several years in creating a supportive environment for transfer students on campus, including innovative programming, a new centralized office, and improved graduation rates for transfer students. How did these changes come about? A case study by Informing Change, a firm specializing in evaluation, suggests that the innovations and new programming can be traced to leadership and relationship building among middle leaders at San Diego State. Middle leaders are defined by the CSU Student Success Network as faculty, staff, and administrators in the CSU who have leadership roles on campus regardless of whether their position title acknowledges these roles.