Welcome to the Knowledge Center, an online resource for CSU faculty, staff, and administrators. The Knowledge Center provides curated, synthesized, and succinct information and links to support CSU middle leaders in adopting equity-minded and student-centered approaches on their campus.

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Knowledge Center Memos

Prepared for Devastation: Crisis Management versus Disaster Reactions in Higher Education

By Dr. Shonda Goward

Many CSU campuses were caught unaware when COVID-19 required them to pivot to online instruction and student support in March of 2020. Everyone in the California State University (CSU) transformed their offerings to serve students through online instruction and support. This memo focuses on physical and health disasters, but reputational disaster has also recently struck the CSU and the work the system is doing to review our crisis management protocols there are also important.nancial assistance.

CSU Leaders Navigating the Pandemic and Racial Injustice

By Madeleine R. Kerrick, Breaunna Alexander, Connie Tan

The California State University (CSU) campuses, like many institutions, contended with the magnification of deep-rooted structural and social inequities when the COVID-19 pandemic and racial reckoning of May 2020 converged. These findings highlight that campuses need to address equity with the same level of responsiveness and action-orientation with which they responded to the COVID-19 pandemic. 

“I Had to Surpass”: Administrative Barriers that First-generation College Students of Color Face

By Keena P. Walters 

We define administrative barriers as nonacademic processes and protocols that students must complete to succeed in the university. We share our findings with specific recommendations and actions to remove administrative barriers that can increase student success, such as providing clearer communication about requirements and deadlines and improving access to financial assistance.

Network Research

CSU Leaders Navigating the Pandemic and Racial Injustice

By Madeleine R. Kerrick, Breaunna Alexander, Connie Tan The California State University (CSU) campuses, like many institutions, contended with the magnification of deep-rooted structural and social inequities when the COVID-19 pandemic and racial...

Tips and Strategies From Middle Leaders 

Disaster Management Tips and Strategies

On March 4, 2022, 30 individuals from 14 CSU campuses came together virtually to learn from others about how to manage campuses and departments during a crisis-and after. They also spent time thinking about the ways that middle leaders have a...

CSU Student Success Network Strategies for Practitioners

Building on our summer 2020 conversation series, nearly 60 individuals from 17 campuses came together virtually on February 11 to participate in another Navigating Uncertainty Together session. The self-moderated session enabled cross-campus groups...

The Knowledge Center and the CSU Network are facilitated by the Education Insights Center (EdInsights) at Sacramento State, an independent research and policy center devoted to student success and the public benefits of education.

Questions or Comments?

Contact us at studentsuccessnetwork@edinsightscenter.org

Student Success
Network Calendar

THURSDAY, FEBRUARY 16

12:30pm
In-person Middle Leadership Academy

FRIDAY, FEBRUARY 17

12:30pm
In-person Middle Leadership Academy

SATURDAY, FEBRUARY 18

12:30pm
In-person Middle Leadership Academy

THURSDAY, MARCH 2

9:00am
Your Power in Middle Leadership: Building Equity Focused Programs, Holiday Inn, San Diego, CA

FRIDAY, MARCH 3

9:00am
Your Power in Middle Leadership: Building Equity Focused Programs, Holiday Inn, San Diego, CA

THURSDAY, APRIL 13

12:30pm
In-person Middle Leadership Academy

FRIDAY, APRIL 14

12:30pm
In-person Middle Leadership Academy

SATURDAY, APRIL 15

12:30pm
In-person Middle Leadership Academy

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